FAQ Mouse
  1. Problem with Genius Mouse in Windows 95 DOS-Box
  2. Problem with Genius Mouse in Windows 3.x DOS-Box 
  3. No 3-button function under Windows 95/98
  4. Remove MouseMate Control Panel (V2.181) under Windows 95
  5. Pointer moves erratically/computer behaves unpredictably/keyboard locks up
  6. Modem stopped working when mouse installed
  7. Pointer moves too fast/slow or mouse pad to small
  8. How to install MouseMate 98 under Windows NT4.0
  9. Single click works, but double-click doesn't 
  10. Cleaning a Mouse
  11. Can I connect a serial mouse via adapter to PS/2-Port?
  12. Why is the document still browsing after I have stopped clicking the Magic-Button?
  13. How do I use NetMouse with a notebook PS/2 port? 
  14. NetMouse / NetMouse Pro + IE4.0x
  15. How to install NetMouse/NetMouse Pro under Windows NT4.0
  16. How to install NetScroll under Windows NT4.0
  17. How to install NewScroll under Windows NT4.0
  18. EasyScroll + IE4.0x 
  19. Scrolling under StarOffice
  20. Can I use a PS/2 to serial adapter to connect NetScroll Wireless to my serial port?
  21. Netscroll Wireless can not be detected

Problem with Genius Mouse in Windows 95 DOS-Box 
If you got problems in Windows DOS-Box, we suggest to delete the DOS mouse driver from autoexec.bat. In Windows 95 DOS-Box the driver isn't needed, because Windows 95 load it's own mouse driver. If you don't do so, you will have a conflict between two drivers which are trying to manage the same device. 

Problem with Genius Mouse in Windows 3.x DOS-Box 
Add in the above section of SYSTEM.INI the following: 

[NonWindowsApp]-Section 

MouseInDosBox=1 

[386enh] 

local=PC$MOUSE 

No 3-button function under Windows 95/98 
Possible causes:

  1. For using the 3-button function under Windows 95/98, you need MouseMate Control Panel for Windows 95/98. Please load from our server the file MM98.EXE.

  2. PS/-Port of your system isn't enabled in BIOS. Please check your BIOS settings.

  3. You have an old mouse with 2/3-buuton slide switch. This typ of mouse is using the Mousesystems (5-byte protocol) which sin't supported anymore under Windows 9x. all new mices are using the enhanced 4-byte protocol.

  4. Hardware defect. Please re-bbot your system and press F8 on your keyboard since the Windows option screen appears. Now select the option command prompt. Put driver disk into floppy drive and run the GMOUSE.COM. If your mouse is detected, system will prompt you with the information about the used COM port and ressources.

Remove MouseMate Control Panel (V2.181) under Windows 95 
Click Start\Run, type in REGEDIT, and press Enter. See the Registry Editor program, kind of like File Manager. Press Ctrl-F and it should say "Find What". Type in "CP95", and press Enter. If it is found, press the delete key on the keyboard to delete the item, and confirm by clicking on "Yes". Go to the far upper-right corner of the editor program and click on the "X" box to close. 

Pointer moves horizontally but not vertically (or vice-versa). Your mouse may need cleaning. Occasionally, even if the product is brand new, it may have some dust leftover in it from the manufacturing process, and need cleaning. 

Pointer moves erratically/computer behaves unpredictably/keyboard locks up 
If your mouse is connected to a PS/2-style mouse port, then try moving the mouse to a serial port. In some cases, the port may not be 100% compatible with the original IBM PS/2 mouse port, and older Genius Systems mice may be overly strict about adhering to that standard, such that erratic pointer movement may result. Move the mouse to a serial port to see if this alleviates the problem. Make sure the power is off when unplugging the mouse from the round PS/2-style mouse port. 

This type of behavior can also be caused by poor grounding. Make sure your mouse, computer, and building are grounded properly. 

Modem stopped working when mouse installed
The most common cause of this problem is a conflict of hardware resources. The mouse is probably connected to a serial port which is configured to use the same hardware resources as the modem. Either the serial port or the modem will have to be reconfigured. KYE Systems Support will not be able to help with such reconfiguration. It is recommended that you contact the modem manufacturer or take the computer to a dealer or service center to have the serial port reconfigured. 

Pointer moves too fast/slow or mouse pad to small
The mouse speed setting determines the rate at which the pointer moves across the screen as you move the mouse. Mouse speed is a user-adjustable setting which is usually set in the mouse control panel, depending on your mouse driver software. If you have to pick up your mouse too often in order to move the pointer across the screen, your mouse speed setting is probably set too low. 

How to install MouseMate 98 under Windows NT4.0
1. Load from our webpage the file MM98.EXE which contains the 3-button driver. 
2. Expand file. 
3. Run the SETUP of the driver and follow the on-screen instructions. 
4. Restart Windows NT4.0 
5. Check  under Windows control Panel, if the MouseMate  is added to the device list. 

 

Single click works, but double-click doesn't 
When this problem occurs, it is usually because the double-click speed is set too high. Try setting it lower. Double-click speed is a user-adjustable setting usually found in the mouse control panel, depending on your driver version. 

Cleaning a Mouse

  1. While holding the mouse upside down, remove the ball retainer ring by gently sliding or twisting it, and set aside.

  2. Cup your hand over the ball socket and turn the mouse right-side-up again so that the ball falls into the palm of your hand. 

  3. Gently blow over the ball and into the ball socket to get rid of any dust or other foreign matter. 

  4. Using cellophane tape rolled around a finger, with the adhesive surface outward, carefully clean the idler wheels that touch the ball surface. Roll the idler wheels and clean the back side also. 

  5. Reassemble the mouse 

Can I connect a serial mouse via adapter to PS/2-Port?
No,  
PS/2 and serial mouses use different communication protocols and signal levels and they can't be 
generally used in other interface just by changing the plug. You can only connect PS/2 mouse or mouse which supports both Serial and PS/2. Refer to the label on the backside of your mouse. There must be printed PS/2 or Serial +  PS/2.

Why is the document still browsing after I have stopped clicking the Magic-Button? 
The browsing speed is not only depends on the speed you selected in the Control Panel, but also depends on the CPU speed of your PC and the volume of data being processed. If the transfer rate of the CPU is slower than the data rate the mouse sent, the above situation will occur. 

How do I use NetMouse with a notebook PS/2 port? 
If your notebook has a trackball or a J-key, you must disable this function in the BIOS and enable the external PS/2 port. Otherwise NetMouse will operate like a normal 2-button mouse. 

NetMouse / NetMouse Pro + IE4.0x 
If you find a problem to use mouse with InternetExplorer 4.0x , load from our webpage the updated driver version V4.19. If you are using DirectX make shure that you have installed DirectDraw drivers of your VGA card. Donīt use VGA card driver delivered with Windows, they donīt support DirectDraw.

How to install NetMouse/NetMouse Pro under Windows NT4.0
Load from our webpage the file NETPNT.EXE. 

  1. Expand file.

  2. Run SETUP of the driver and follow the on-screen instructions. 

  3. Restart Windows NT4.0

  4. Check  under Windows control Panel, if the NetMouse is added to the device list and driver has been started.

For serial connection check under control panel - devices the following:

  1. Device SERIAL and SERIAL MOUSE DRIVER must be set to DISABLED

  2. Device NETMOUSE SERIAL DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

For PS/2 connection check under control panel - devices the following:

  1. Devices i8042-keyboard connector , SERIAL and SERAIL MOUSE DRIVER must be set to DISABLED

  2. Device NETMOUSE PS/2 DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

How to install NetScroll under Windows NT4.0

  1. Run SETUP of the driver and follow the on-screen instructions. 

  2. Restart Windows NT4.0

  3. Check  under Windows control Panel, if the NetScroll is added to the device list and driver has been started.

For serial connection check under control panel - devices the following:

  1. Device SERIAL and SERIAL MOUSE DRIVER must be set to DISABLED

  2. Device NETSCROLL SERIAL DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

For PS/2 connection check under control panel - devices the following:

  1. Devices i8042-keyboard connector , SERIAL and SERAIL MOUSE DRIVER must be set to DISABLED

  2. Device NETSCROLL PS/2 DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

How to install NewScroll under Windows NT4.0

  1. Run SETUP of the driver and follow the on-screen instructions. 

  2. Restart Windows NT4.0

  3. Check  under Windows control Panel, if the NewScroll is added to the device list and driver has been started.

For serial connection check under control panel - devices the following:

  1. Device SERIAL and SERIAL MOUSE DRIVER must be set to DISABLED

  2. Device NEWSCROLL SERIAL DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

For PS/2 connection check under control panel - devices the following:

  1. Devices i8042-keyboard connector , SERIAL and SERAIL MOUSE DRIVER must be set to DISABLED

  2. Device NEWSCROLL PS/2 DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

EasyScroll + IE4.0x 
If you find a problem to use mouse with InternetExplorer 4.0x , we suggest to use PAN function instead. Simlpy click the switch to which you have assigned this function in EasyScroll Control Panel. 
An arrow will appear on your sceen and you have to move the mouse to the direction you whant to scroll.  Now mouse begins to scroll the window automatically.

Scrolling under StarOffice
In the mouse control panel mouse function must be set to Office 97 mode. After this changes scrolling function will be available under StarOffice.

Can I use a PS/2 to serial adapter to connect NetScroll Wireless to my serial port?
No. Netscroll Wireless is designed for PS/2-port only.
Any mouse which is designed for use on SERIAL and PS/2 port will be delivered with adapter. If your mouse isnīt delivered with an adapter, it`s designed for this port only!

Netscroll Wireless can not be detected
Make shure that you have enabled support for PS/2 port in the system BIOS of your PC. In the BIOS you should set in PNP/PCI CONFIGURATION the option PNP OS Installed to value NO.